Learning Center

• How do I use a Chromebook?

  A YouTube video is available to provide you with some tips.

  Español: Mira este video de YouTube.

  Do We Need Internet Access?

  Yes, Internet access is required for students to access coursework, receive video instruction from teachers, and communicate with other students.

  Home WiFi, hotspots from a cellular phone, or public WiFi can be used. If you do not have access to WiFi, please contact the school to see what options may be available.

  If you have access to WiFi Internet, but can't connect to a network, please contact tech support (see below).

  My Microphone or Camera isn't working!

  Update the Chrome browser settings.

  1. Open Chrome web browser/
  2. Click on the lock icon in the search URL box (at the top of browser window)
  3. Click on "Site Settings."
  4. Change Camera and Microphone to "Allow."

  Are there Restrictions on these Chromebooks?

  Yes, web content filtering is turned on to help protect students. In addition, Internet use is completely locked down between 7:00 PM and 7:00 AM each night.

  Other restrictions may be in place; please contact a teacher or school administration for more information.

  My laptop is broken/lost/got stolen; what should I do?

  Please contact a teacher or member of administration for options on getting a replacement Chromebook. A very limited number of additional Chromebooks may be available so please be careful with the computer.

  What is my child's Chromebook username/password?

  Your child's teacher will be able to assist you if your child lost his or her username and password. Accounts are unique to each student, so please don't share this information with others!

  Who should I go to for tech support?

  Parents should try contacting their child's teacher for assistance first.

  However, if they're unable to assist you, please click this link to submit a support ticket. Please include your name, your student's name and username, school name, and the serial number of the Chromebook (Press Alt-V at the login screen and look in the top corner; or look at the labels on the bottom of the Chromebook). Our support team monitors support requests from 7:30am to 3:30pm Monday to Friday.

  Computers and Internet access are a vital part of supporting continuous student learning. The extended school building closures have found many students and families using computers and devices for learning at home for the first time or in new ways.

  We understand that this can be a struggle, so in conjunction with our partner schools, we've created a simple FAQ to help you and your at-home learner with technical support issues.

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